Businesses love to say that their people are their most valuable asset. But if you dig a little deeper, you see that any business's most valuable asset is the knowledge their team possesses.
This knowledge includes everything from the most efficient way to accomplish a task to the best practices for dealing with customer complaints. Some of this knowledge ends up codified in documents and manuals. Much of this knowledge only exists in email threads or the minds of the most senior team members.
Every industry is dependent on knowledge workers. The top organizations in every sector are the ones that do the best job of harnessing and organizing the knowledge of their team. But many businesses and most knowledge management systems fail to appreciate that different types of knowledge need to be communicated in different ways.
Most knowledge management systems want to be digital handbooks. Information is organized in documents, where static pages remain untouched and unvisited for years. Meanwhile, informal information networks like Slack channels, email threads, and quick questions from coworkers at nearby desks continue to be the primary way critical institutional knowledge is accessed.
There are two primary types of knowledge, explicit knowledge and tacit knowledge. Wikis are great at capturing explicit knowledge. But explicit knowledge is just the tip of the institutional knowledge iceberg.
Tacit knowledge includes experienced-based tips and tactics. It is much harder to codify because it is situationally dependent. Popular websites like Quora and Stack Overflow have shown that the best way to capture tactic knowledge is with a question and answer (Q&A) format. Other formats such as polls, idea posts, and short news bulletins also help capture institutional tacit knowledge.
However, most current knowledge systems would try and build a fancier digital encyclopedia rather than design a better way to document and organize mission-critical tacit knowledge.
Here at AllAnswered, we approach the problem of documenting and organizing your institutional knowledge differently.
We started by making the information easy to capture, use, update, and access. Instead of limiting our solution to one type of content, we have created multiple content types. We also implemented built-in workflows and lifecycles so that information is always up to date and can be trusted.
Because we understand the power of data, we also have an intuitive analytics dashboard. The analytics dashboard allows you to see how all of your knowledge content is being accessed and used. It also shows who is creating content and individual breakdowns for each user.
AllAnswered is designed for collaboration and powered by artificial intelligence. We have studied and copied the informal information-sharing networks found in all organizations and created formal processes to capture and share the information.
The two most significant weaknesses of informal information sharing are that this model is inefficient and fragile. The most experienced team members are regularly interrupted to answer the same questions. If a senior team member leaves the organization, a significant amount of tactic institutional knowledge is lost.
AllAnswered recognizes the importance of both collaboration and productivity. Our platform allows for collaboration without interruption. All team members can easily share their experience and knowledge, and coworkers can access that knowledge without interrupting anyone else's workflow.
You can create communities with AllAnswered for specific teams, projects, or groups. You can set different levels of access control for every community you create.
Best of all, AllAnswered integrates with your existing processes and apps like Slack and Microsoft Teams. Our customers report an average 18% increase in productivity after using AllAnswered. Imagine what your company could do if you could get an 18% improvement on your most valuable asset.
Start your free trial or request a demo of AllAnswered today.